Sheraton Oman Hotel

From check-in, although we asked if we can be on the high floor, the reception gave us low floor room, which was okay. Apart from this, all the staff were commendable, housekeeping Suraj, he was very generous and tireless although we asked to clean our room and changed the sheets almost everyday. From the breakfast buffet staff, Mina was accommodating and attentive to us, everytime we ate breakfast, he always finds time to have a little chitchat with us and make sure everything was the best! And he offered to give us early food for breakfast since unfortunately we can't have our last breakfast buffet coz our flight was very early on that day. Keep up the good quality of service!

I recently stayed at this hotel with my dad and couldn't be more happy with the experience. The staff were always welcoming and attentive, making sure all our needs were met promptly. The hotel's location was perfect, with easy access to local attractions like Mutrah Souq etc. We particularly liked the breakfast buffet as it offered a different variety of delicious options. The gym was spacious, clean and offered all the main types of equipment needed to get a good workout in. The spa facilities were really good and I also got a massage which was very relaxing after a long day of hiking/walking. Overall, it was a delightful stay, and I would highly recommend this hotel to anyone looking for a pleasant and enjoyable stay.

We stayed for two nights at the Sheraton Oman Hotel as a family couple. The breakfast was varied and satisfying for all tastes. However, the dinner was quite disappointing — mostly Indian cuisine with very limited options for a 5-star hotel. There was only one soup, the bread was hard, and overall, the meal was not enjoyable. We complained to the management, and they explained that when there are fewer guests, the food selection is reduced, and since most guests were Indian, the cuisine was tailored to them (although we noticed many other nationalities as well). Fortunately, the staff was very attentive and offered us the chance to choose from the à la carte menu for the second night, which turned out to be excellent — we had grilled seafood and Arabic-style meat. The room was spacious and clean, but some rooms don’t have a bidet hose, so it’s important to request one if needed. The outdoor pool is only 1.2 meters deep and the indoor pool 1.3 meters, with an anti-slip mat that was uncomfortable to walk on. Also, from 10 AM to 12 PM, the indoor pool is reserved for women only. The jacuzzi, however, was very pleasant with a good temperature and strong bubbles. Special thanks to Ms. Janat from the front desk for her support, and to Mr. Fernando from the restaurant management for handling our complaint with care and offering a great dining experience the second night.

A very comfortable hotel with wonderful, helpful staff. The hotel has excellent facilities and is spotlessly clean. Nothing was too much trouble for the staff and they were ever willing to help out. We look forward to the chance to stay at the Sheraton again.

My recent stay at the Sheraton Oman Hotel in beautiful Muscat marked my first visit to Oman, and it was an experience that far exceeded my expectations. From the rich local culture to the warmth of the people, the delicious food, and the incredible historical sites, Oman truly captivated me. The hotel itself was excellent—comfortable, lovely, and a perfect reflection of Omani hospitality. The room was not just a place to sleep but a sanctuary to unwind, made even better by the attentive service. I want to give special recognition to a few outstanding staff members. First and foremost, Amna at reception was simply brilliant. She saved the day by helping me arrange a birthday present for my fiancé—something I completely forgot (yes, I’m that forgetful!). Then there’s Raushan, the room keeper, who kept my room spotless every single day—his attention to detail was impeccable. Last but not least is the dearest Shafeena (I hope I remember her name correctly—what I do remember is that it means "innocent" in Arabic), the Chef of cuisine. She was nothing short of amazing, effortlessly handling local, continental, and Indo-Pakistani cuisine at the same top level. Her captivating smile, kindness, and unforgettable eyes truly left an impression. Not only is she a brilliant chef, but also a kind and wonderful person. I hope someone at the Sheraton Muscat will read this and convey my warmest greetings to them. I look forward to returning soon! 😊